*Frequently Asked Questions*
Sure, here's the revised FAQ section reflecting the use of vans and the other cars.
*1. What services do you offer?*
We provide a range of services including:
Comfortable and convenient transfer services for getting around Madeira.
Personalized and informative tours showcasing the best of Madeira’s attractions.
Reliable and punctual transfers to and from Madeira Airport.
Tailor-made tours to fit your interests and schedule.
Transportation for weddings, corporate events, and other special occasions.
Convenient pickup and drop-off services for cruise ship passengers.
We operate 24/7 with prior reservation to ensure you have access to our services whenever you need them. Whether it’s an early morning airport transfer or a late-night taxi ride, we’ve got you covered.
Yes, all our tours can be customized to suit your preferences. You can choose specific destinations, decide on the duration of the tour, and make any special requests. Our goal is to provide you with a personalized and memorable experience.
Our fleet includes:
– Comfortable, air-conditioned cars up to 4 persons for individual and small group tours.
– Spacious vans for larger groups or families up to 8 sets
– All vehicles are regularly maintained and equipped with safety features.
Absolutely! Our guides, including David and Catia, are Madeira locals with in-depth knowledge of the island’s history, culture, and hidden gems. They are passionate about sharing their insights and ensuring you have an enriching experience.
Yes, we offer child seats at no extra cost. Please let us know your requirements at the time of booking to ensure we have the appropriate seat available for your child’s safety.
Yes, we specialize in providing transportation for special events such as weddings, corporate events, private parties, and more. Contact us to discuss your specific needs and we will arrange everything to perfection.
We accept a variety of payment methods:
– Cash (Euros)
– Major credit and debit cards (Visa, MasterCard, American Express)
– Online payments through our secure booking system
– Bank transfers for larger bookings
*Full Refund*: Cancellations made at least 24 hours before the scheduled service.
*Partial Refund*: Cancellations made within 12-24 hours of the service will incur a 50% cancellation fee.
*No Refund*: Cancellations made less than 12 hours before the service will not be refunded.
Please refer to our detailed cancellation policy on our website for more information.
Yes, we provide reliable airport transfer services to and from Madeira Airport. Pre-booking is recommended to ensure timely and efficient service. Our drivers will monitor your flight and adjust pickup times accordingly.
You can contact us in several ways:
*Website Contact Form*: Use the contact form on our website.
*Email*: Send your inquiries to madeira-taxi-tours@hotmail.com
*Phone*: Call us at +351 926627242/926627474.
Yes, we have guides who speak multiple languages including English, Portuguese, Spanish, Please specify your language preference when booking to ensure we assign the right guide for your tour.
We strive to accommodate all our guests, including those with disabilities. Please inform us of any special requirements when booking, so we can ensure the necessary arrangements are made.
We prioritize your safety with:
– Regular sanitization of vehicles.
– Providing hand sanitizers in all vehicles.
– Drivers and guides following health protocols, including wearing masks if requested.
– Adhering to local health guidelines and regulations.
While we recommend booking in advance to guarantee availability, we do our best to accommodate last-minute bookings. Please contact us directly for urgent requests.
Our drivers monitor flight arrivals to accommodate delays. If your flight is delayed, we will adjust the pickup time accordingly. There are no additional charges for flight delays.
Yes, we offer competitive rates and discounts for group bookings and long-term services. Contact us to discuss your requirements and receive a customized quote.
We recommend bringing:
– Comfortable clothing and footwear.
– A hat and sunscreen for protection against the sun.
– A camera to capture the beautiful sights.
– Any personal items you might need, such as medications or water.
We value your feedback and encourage you to share your experience with us. You can:
– Leave a review on our website.
– Email us your feedback at exploremadeiratours@hotmail.com.
– Review us on our social media pages or travel review platforms.
Yes, we provide convenient pickup and drop-off services for cruise ship passengers. Our driver will meet you at the designated meeting point at the cruise terminal with a sign displaying your name. We ensure a smooth and comfortable transfer to your desired destination or tour starting point. This service is available 24/7 with prior reservation.
We monitor weather conditions closely to ensure your safety and comfort. In case of bad weather, we will:
– *Reschedule the Tour*: Offer to reschedule your tour for a later time or date when the weather is more favorable.
– *Alternative Activities*: Suggest alternative indoor activities or destinations that are less affected by weather.
– *Refund Policy*: If rescheduling is not possible and the tour cannot proceed safely, we will offer a full refund.
Can’t find what you are looking for?
*Don’t Wait – Book Your Unforgettable Tour/Transfer Now!*
Madeira Island awaits you! Take advantage of our exclusive transfer and tour services to explore iconic. Every moment counts – *book today* to secure your personalized adventure.
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